FAQ

Nitesh Banta avatar Ian Holohan avatar Conor avatar +3
23 articles in this collection
Written by Nitesh Banta, Ian Holohan, Conor and 3 others

How Can I Receive My Receipts?

Request your receipts from hello@b12.io
C
Written by CJ Griesmeyer
Updated yesterday

Are B12 contact forms HIPAA compliant?

A brief explanation of how B12 contact forms fit with HIPAA compliance
Conor avatar
Written by Conor
Updated over a week ago

How to request an update to your website

All about the update request process
Victoria avatar
Written by Victoria
Updated over a week ago

How do I edit my website or log in?

Learn where to go to edit your website or log in to your account.
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works
Nitesh Banta avatar
Written by Nitesh Banta
Updated over a week ago

How to Enable Expert Mode

Unlock more features in the B12 Editor by enabling expert mode.
Eryl M avatar
Written by Eryl M
Updated this week

Can I have an email address for my website?

Learn how email addresses work with your B12 website
Conor avatar
Written by Conor
Updated over a week ago

Why we are unable to complete the changes to your website

Learn why we are unable to complete the changes to your website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

What image and video resolution should I use for my website?

Learn what is the ideal image and video resolution for your website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Locked Out Of Account

Can't log in to your account/locked out of account?
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Website Style Versions

Check your style version or upgrade your style version
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

How do I update my credit card?

This article will guide you through updating your payment information in your B12 account.
Conor avatar
Written by Conor
Updated over a week ago

Requesting designer help/ submitting your design form

Where to submit your design form?
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Restoring your website to undo changes

You can undo your changes by restoring your website to a past version
Eryl M avatar
Written by Eryl M
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Forgot My Password

What to do if you have forgotten your password and can't log in
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Am I Allowed To Edit My Design and Content?

Editing Your Design And Content
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Is My B12 Website Responsive and Optimized For Mobile View?

Responsive Design of B12 Website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Is Hosting Included?

Secure Hosting
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

How Does Hourly Designer Help Work?

Professional Design, Designer Help, B12 Designers
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Domains and your B12 website

Custom Domains and B12 Domains
Eryl M avatar
Written by Eryl M
Updated this week

Can I Cancel My Account At Any Time?

Cancel My Subscription Or Close An Account
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

What’s a Design Customization?

Design Customizations
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago