FAQ

Ian Holohan avatar Nitesh Banta avatar
20 articles in this collection
Written by Ian Holohan and Nitesh Banta

How do I edit my website or log in?

Learn where to go to edit your website or log in to your account.
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works
Nitesh Banta avatar
Written by Nitesh Banta
Updated over a week ago

How to enable expert mode?

Learn how to enable expert mode and go pro!
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Why we are unable to complete the changes to your website

Learn why we are unable to complete the changes to your website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

What image and video resolution should I use for my website?

Learn what is the ideal image and video resolution for your website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Locked Out Of Account

Can't log in to your account/locked out of account?
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Website Style Versions

Check your style version or upgrade your style version
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

How to log out

Learn how to log out of your account
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Updating your billing information or credit card

What to do if you want to update your billing information or credit card details
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Requesting designer help/ submitting your design form

Where to submit your design form?
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Website revision history

How to undo the edits that you have made?
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Forgot My Password

What to do if you have forgotten your password and can't log in
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Am I Allowed To Edit My Design and Content?

Editing Your Design And Content
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Is My B12 Website Responsive and Optimized For Mobile View?

Responsive Design of B12 Website
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Is Hosting Included?

Secure Hosting
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

How Does Hourly Designer Help Work?

Professional Design, Designer Help, B12 Designers
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Can I Use My Own Domain Name?

Custom Domain and B12 Domain
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

Can I Cancel My Account At Any Time?

Cancel My Subscription Or Close An Account
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago

What’s a Design Customization?

Design Customizations
Ian Holohan avatar
Written by Ian Holohan
Updated over a week ago