Learn how to get in touch with the B12 team.
 Written by Jay Douglas Last Updated: 9 Sep. 2024 |
If you’re an existing customer, you can reach B12’s Customer Success team via chat, email, or scheduled call.
Support Hours:
We’re available Monday – Friday, 9:00am – 6:00pm ET, excluding US holidays, and we will do our best to get back to you within one business day.
You can connect with the team in the following ways:
-
Email us at hello@b12.io
- Use the Chat button in the button right corner of your B12 Editor or our Help Center to reach a live agent during support hours or leave a message after hours.
- Schedule a call (Available to Professional and Advanced customers only)
Why we schedule calls
When you schedule a call with a member of our team, the teammate budgets time to go over your site and identify any issues. By giving us this time, you allow us to begin formulating potential solutions ahead of the call, resulting in a better and faster resolution of your issue, and definitive and thorough answers to any questions.
For design assistance for Professional and Advanced customers:
For rather small website updates, such as small changes to text or the hiding of sections, you're welcome to reach out to our Customer Success team at one of the options above.
If you would like to have broader design changes made to your site, it is best to submit a Website Update Request by following the steps in this article and/or scheduling a consultation with a Project Manager here.