How to get support
Learn how to get in touch with the B12 team
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

If you’re an existing customer, you can reach B12’s Customer Success team via chat, email, or scheduled call. We’re available Monday – Friday, 9:00am – 6:00pm ET, and will do our best to get back to you within one business day.

You can connect with the team in the following ways:

  • Email us via hello@b12.io

  • Use the Chat with us button inside your B12 Editor to reach a live agent during support hours or leave a message after hours

  • Schedule a call (Available to Professional and Advanced customers only)



Why we schedule calls

When you schedule a call with a member of our team, the teammate budgets time to go over your site and identify any issues. By giving us this time, you allow us to begin formulating potential solutions ahead of the call, resulting in a better and faster resolution of your issue, and definitive and thorough answers to any questions.

For design assistance for Basic, Professional, and Advanced customers

For rather small design changes, such as small changes to text or the hiding of sections, you're welcome to reach out to our Customer Success team via hello@b12.io.

If you would like to have broader design changes made to your site, it is best to submit a design request by following the steps in this article.

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