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Written by: Jay Douglas Last updated: 14 Nov., 2025 |
If you need to return a payment to a customer, you can issue a refund directly from your B12 account.
Refunding a payment in Payments & Invoicing
1. In the left sidebar, go to 
Payments and Invoicing
2. Click Payments.
Note: Funds that are still Pending will become available to refund 2-5 business days after you received the payment confirmation email.
3. Under the Action column click the three dots next to the payment you wish to refund and click Refund payment.
Your client's refund will take approximately 5-10 business days to process, depending on their bank.