---
title: Refunding a payment in B12 Commerce
description: Learn how to refund a client's payment if you need to return it to them.
---

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# Refunding a payment in B12 Commerce

## Learn how to issue a refund to your customer from your B12 account.

| ![jay_d2-1572877644-modified](https://support.b12.io/hs-fs/hubfs/jay_d2-1572877644-modified.png?width=60&height=60&name=jay_d2-1572877644-modified.png) Written by: Jay Douglas Last updated: 20 May, 2025 |   | This feature is currently available only to users located in the United States. |
| --- | --- | --- |

If you need to return a payment to a customer, you can issue a refund directly from your B12 account.

### Refunding a payment in Payments & Invoicing

1. In the left sidebar, click `Commerce` **\[B12 2.0: Payments and Invoicing\]**.

![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio4176759316368f67d075f1e67ef99f58cPayments+and+invoicing.png?width=250&height=192&name=downloads.intercomcdn.comio4176759316368f67d075f1e67ef99f58cPayments+and+invoicing.png)

2. Click `Payments`.

![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio29764052993b561bb67318c6709de12f4Screen+Shot+2021-02-08+at+8.43.43+PM.png?width=669&height=266&name=downloads.intercomcdn.comio29764052993b561bb67318c6709de12f4Screen+Shot+2021-02-08+at+8.43.43+PM.png)

**Note:** Funds that are still *Pending* will become available to refund 2-5 business days after you received the payment confirmation email.

3. Under the Action column click the three dots next to the payment you wish to refund and click `Refund payment`.

![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio511650946955e3f3acff4416c7b210731image.png?width=670&height=269&name=downloads.intercomcdn.comio511650946955e3f3acff4416c7b210731image.png)

Your client's refund will take approximately 5-10 business days to process, depending on their bank.

#### See also:

- [B12 Commerce](https://support.b12.io/en/articles/4873760-getting-started-payments-and-invoicing?hsLang=en)

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