Changing account ownership of your B12 account

If for any reason you need to change ownership of your B12 account, following these steps will make it a smooth process!

Written by: Madeline B. Last updated: 25th May 2025

If you need to change ownership of your B12 account, you can use the steps below:

Option 1: You know the login information

Step 1: If you know the login information for the account, you can log in and click on the owner's name at the top of the left panel.

Step 2: Once you click on the owner's name, a drop-down menu will appear, you will then want to select "Edit Profile"

Here you can change the owner name, phone number, email, and the business information including company email address. When you are finished updating this information, you will want to click the purple save button and then the "X" in the top right corner of the profile info to go back to the menu.

• Updating the email address listed under You will change your B12 login email address. 
• Updating the email address listed under Your business will change the default email address that displays on your website.

Step 3: If you need to update the billing information as well, you can find that by clicking "Billing" in the drop down under the owner name.

Once you have the new billing information in, click the purple save button and then the "X" in the upper right corner of the Billing panel to get back to the menu.

Optional: If you updated the business email address, you will also want to click Website from the main menu, then click the purple Publish button in the upper right corner of the right panel to update your live website.

If you have any trouble making these changes, please reach out to us at hello@b12.io

Option 2: You don't have the login information

That's ok! Schedule a call with our Support Team at this link: https://calendly.com/csm-calendar/customer-support

We will be happy to help you change that information!