--- title: Can I cancel my subscription at any time? description: Find out how to cancel or change your B12 subscription. --- [Skip to content](https://support.b12.io/en/can-i-cancel-my-account-at-any-time#main-content) [![2026 B12 company logo.](https://support.b12.io/hubfs/B12_logo.svg)](https://support.b12.io/en?hsLang=en) - [B12 Website](https://www.b12.io/) - Products Show submenu for Products - [AI Builder](https://www.b12.io/ai-website-builder) - [Templates](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center) - [Pricing](https://www.b12.io/pricing) - [Log in](https://b12.io/dashboard/) Open main navigation Close main navigation - [B12 Website](https://www.b12.io/) - Products Show submenu for Products - [AI Builder](https://www.b12.io/ai-website-builder) - [Templates](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center) - [Pricing](https://www.b12.io/pricing) - [Log in](https://b12.io/dashboard/) - [Start for free](https://b12.io/signup/) [Start for free](https://b12.io/signup/) How can we help? - There are no suggestions because the search field is empty. 1. [B12 Help Center](https://support.b12.io/en?hsLang=en) 2. [Account & billing](https://support.b12.io/en/account-billing?hsLang=en) 3. [Subscription & Payment Information](https://support.b12.io/en/account-billing?hsLang=en#subscription-payment-information) # Can I cancel my subscription at any time? ## Find out how to cancel or change your B12 subscription. | ![jay\_d2-1572877644-modified](https://support.b12.io/hs-fs/hubfs/jay_d2-1572877644-modified.png?width=60&height=60&name=jay_d2-1572877644-modified.png) Written by: Jay Douglas Last updated: 10 Oct., 2026 | | This article relates to customers on an active **Website**, **Website** + **Client Engagement**, **Professional**, or **Advanced** subscription. | | --- | --- | --- | ### Basic Subscription (Website or Website + Client Engagement) Customers on the Website or Website + Client Engagement plan can cancel at any time from the Plan section of their account. To cancel, follow these steps: 1\. At the top of the left sidebar menu, click the  ![dashboard b12 logo](https://support.b12.io/hubfs/dashboard%20b12%20logo.svg) logo. If you are on a mobile device, tap the arrow on the left of your screen to open the sidebar menu. **![Untitled design (10)](https://support.b12.io/hs-fs/hubfs/Untitled%20design%20(10).png?width=250&height=250&name=Untitled%20design%20(10).png)** 2\. Click `Billing & subscription` in the dropdown. 3\. In the Plan section, click `Cancel plan`. **![Plan section with the Cancel plan button highlightedcancel](https://support.b12.io/hs-fs/hubfs/cancel.png?width=430&height=250&name=cancel.png)** 4\. Complete and submit the cancellation form. **Note:** Your cancellation takes effect at the end of your current billing period. Until then, your site stays live, and you won't be charged again. Billing & subscription shows "Pending cancellation on \" with an Undo button. At the end of the period, your site is unpublished, including on custom domains, and your credits drop to free plan limits. To take your site offline sooner, go to `Settings` and click `Unpublish site`. ### Professional or Advanced Subscriptions Customers who hired B12 Experts to design their website as part of B12's Do-it-for-you setup are on the **Professional** or **Advanced** plans. These plans have a different cancellation process. [Contact support](https://support.b12.io/en/chat-with-us?hsLang=en) for details. **Note:** If you built your website yourself with the AI Agent and have a paid plan, you're on the Website plan. Follow [the steps above](https://support.b12.io/en/can-i-cancel-my-account-at-any-time#basic) to cancel your plan. ### FAQs → Can I undo a cancellation? ⇒ Yes, until your billing period ends. Click the ![B12 logo icon](https://support.b12.io/hs-fs/hubfs/MarketingEmailImages%20/b12-logo-purple.png?width=36&height=16&name=b12-logo-purple.png) **logo**, choose **Billing & subscription**, and click **Undo** next to "Pending cancellation". Your plan continues, and billing turns back on. → What happens when I cancel my subscription? ⇒ See this [article](https://support.b12.io/en/articles/4600213-what-happens-if-you-leave-b12?hsLang=en) for details on what occurs after cancellation. → Will I receive a refund? ⇒ Subscription payments aren't refundable by policy. When you cancel, you keep your plan until the end of the period you already paid for. If you think a charge needs review, cancel first and then contact our billing team. See our [refund policy](https://support.b12.io/en/articles/2414313-refund-policy?hsLang=en) for more details. → Can I speak to someone about my billing concern? ⇒ Yes. You can schedule a call with our Billing Team [here](https://calendly.com/csm-calendar/billing-support-call). → Can I downgrade my subscription level? ⇒ Yes, but you can't do it yourself. Contact support through chat or email, or book a billing call [here](https://calendly.com/csm-calendar/billing-support-call). Subscription options are listed on our [pricing page](https://www.b12.io/pricing). → I do not have a paid subscription. How can I close my free B12 account? ⇒ If you want to deactivate or permanently delete a free B12 account, use this [request form](https://share.hsforms.com/1gGduQwzWT2GB0YVXmv1qxQbvem). - [Getting started](https://support.b12.io/en/getting-started?hsLang=en#main-content) - [Introduction](https://support.b12.io/en/getting-started?hsLang=en#introduction) - [Detailed guides](https://support.b12.io/en/getting-started?hsLang=en#detailed-guides) - [Working with B12's AI Agent](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#main-content) - [Agent Skills](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#agent-skills) - [Built-in features](https://support.b12.io/en/built-in-features?hsLang=en#main-content) - [Visual edit](https://support.b12.io/en/built-in-features?hsLang=en#visual-edit) - [Code editor](https://support.b12.io/en/built-in-features?hsLang=en#code-editor) - [Data & users (Backends)](https://support.b12.io/en/built-in-features?hsLang=en#data-users-backends) - 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