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Can I delete my entire website or account information?

Find out how to permanently delete a free account or website.

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Written by: Madeline B.
Last updated: 10 Sep., 2025

If you no longer need your free B12 account or website, you can request to have it deactivated or permanently deleted. Follow the steps below to begin the deletion process.

Warning: Permanent deletion is irreversible. Once your account or website is deleted, it cannot be restored.

Deleting your website

1. Confirm you don’t have a paid subscription.

  • This process applies only to free accounts.

  • If you have a paid subscription, cancel it before continuing.

2. Submit a deletion request using this form.

  • Visit the B12 deletion request form.

  • Enter your account email and the website you want to delete. 

3. Submit a form for each website (if applicable).

  • If you have more than one free website you want to delete, submit a separate request for each.

  • Be sure to include the correct details for each website to ensure accurate processing.

4. Wait for confirmation.

  • Requests are processed within a few business days.
  • You’ll receive confirmation once deletion is complete.