--- title: "Troubleshooting \"Domain already claimed\" error" description: Learn how to fix the “Domain already claimed” error in B12 by checking for linked accounts, refreshing your editor, and verifying DNS connections. --- [Skip to content](https://support.b12.io/en/domain-already-claimed-error#main-content) [![2026 B12 company logo.](https://support.b12.io/hubfs/B12_logo.svg)](https://support.b12.io/en?hsLang=en) - [B12 Website](https://www.b12.io/) - Products Show submenu for Products - Sites Show submenu for Sites - [AI builder](https://www.b12.io/ai-website-builder) - [Backends](https://www.b12.io/backends) - Client engagement Show submenu for Client engagement - [Client intake forms](https://www.b12.io/client-intake-forms) - [Contact manager](https://www.b12.io/contact-manager) - [Templates](https://www.b12.io/ai-website-prompt-gallery) - Resources Show submenu for Resources - [Resource center](https://www.b12.io/resource-center) - [Case studies](https://www.b12.io/case-studies) - [Pricing](https://www.b12.io/pricing) - [Log in](https://b12.io/dashboard/) Open main navigation Close main navigation - [B12 Website](https://www.b12.io/) - Products Show submenu for Products - Sites Show submenu for Sites - [AI builder](https://www.b12.io/ai-website-builder) - [Backends](https://www.b12.io/backends) - Client engagement Show submenu for Client engagement - [Client intake forms](https://www.b12.io/client-intake-forms) - [Contact manager](https://www.b12.io/contact-manager) - [Templates](https://www.b12.io/ai-website-prompt-gallery) - Resources Show submenu for Resources - [Resource center](https://www.b12.io/resource-center) - [Case studies](https://www.b12.io/case-studies) - [Pricing](https://www.b12.io/pricing) - [Log in](https://b12.io/dashboard/) - [Start for free](https://b12.io/signup/) [Start for free](https://b12.io/signup/) How can we help? - There are no suggestions because the search field is empty. 1. 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[Domains FAQ](https://support.b12.io/en/publishing-growing?hsLang=en#domains-faq) # Troubleshooting "Domain already claimed" error ## Learn what to do if you see a “Domain already claimed” error while connecting your website to B12. | ![ronnel](https://support.b12.io/hs-fs/hubfs/Ronnel%20DG.png?width=60&height=60&name=Ronnel%20DG.png) Written by: Ronnel DG Last updated: 17 Dec., 2025 | | --- | If you see the message *“Domain already claimed”* while trying to connect your domain to B12, here are some possible reasons: ![Domain already claimed error message with the Select new domain button](https://support.b12.io/hs-fs/hubfs/image-png-Dec-16-2025-08-51-40-3285-PM.png?width=537&height=300&name=image-png-Dec-16-2025-08-51-40-3285-PM.png) ### The domain is already linked to another B12 account This error appears when your domain is currently connected to a different B12 website. If you have access to that account, log in and remove the domain from the existing website. ### Removing an existing domain 1\. Log in to the B12 account that has the domain connected. 2\. In the left sidebar menu, go to `Domains`. 3\. Click the domain.  ![Domains page listing the primary and secondary domains](https://support.b12.io/hs-fs/hubfs/image-png-Dec-16-2025-08-57-31-3771-PM.png?width=250&height=269&name=image-png-Dec-16-2025-08-57-31-3771-PM.png) 4\. Click the `` gear icon. ![Domain settings with an arrow pointing to the gear icon](https://support.b12.io/hs-fs/hubfs/image-png-Dec-16-2025-08-58-43-6518-PM.png?width=250&height=409&name=image-png-Dec-16-2025-08-58-43-6518-PM.png) 5\. Click `Remove domain`. ![Domain settings with the Actions menu open and an arrow pointing to Remove domain](https://support.b12.io/hs-fs/hubfs/image-png-Dec-16-2025-08-59-13-4493-PM.png?width=250&height=409&name=image-png-Dec-16-2025-08-59-13-4493-PM.png) If you no longer have access, [contact B12 Support](https://support.b12.io/en/chat-with-us?hsLang=en) for help removing the domain from your current account. ### You previously added the domain to your account If you’ve already connected the domain before or if you are in the process of connecting it, it may not appear immediately. 1. Refresh your B12 Editor tab in your browser. 2. In the left sidebar menu, go to `Domains`. The domain should appear automatically once your editor reloads. ### Need more help? If the issue persists, [contact B12 Support](https://support.b12.io/en/chat-with-us?hsLang=en) or email [hello@b12.io](mailto:hello@b12.io). 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