--- title: How to get in touch with your Launch Specialist description: If you purchased B12's Expert Setup service, find out how to get in touch with your project manager (Launch Specialist). --- [Skip to content](https://support.b12.io/en/how-to-get-in-touch-with-your-launch-specialist#main-content) ![b12 logo](https://support.b12.io/hubfs/b12%20logo.svg) - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) Open main navigation Close main navigation - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) - [Start for free](https://b12.io/signup/) [Start for free](https://b12.io/signup/) How can we help? - There are no suggestions because the search field is empty. 1. [B12 Help Center](https://support.b12.io/en?hsLang=en) 2. [Getting support](https://support.b12.io/en/getting-support?hsLang=en) 3. [Professional & Advanced Plan Support (B12 2.0)](https://support.b12.io/en/getting-support?hsLang=en#professional-advanced-plan-support-b12-2-0) # How to get in touch with your Launch Specialist ## If you purchased B12's Expert Setup service, find out how to get in touch with your project manager (Launch Specialist). | ![](https://support.b12.io/hs-fs/hubfs/me-webp-3-webp-Oct-30-2024-06-58-56-8949-AM.webp?width=60&height=60&name=me-webp-3-webp-Oct-30-2024-06-58-56-8949-AM.webp) Written by: Madeline B. Last updated: 6 Nov., 2025 | | This service is available to customers on the **Professional** and **Advanced** subscriptions. View plans and pricing [here](https://www.b12.io/pricing/). | | --- | --- | --- | If you have a do-it-for-you website creation project open with B12's expert team, there are several ways to get in touch with your launch specialist directly. ### Accessing your checklist post-kick-off call After your kickoff, your launch specialist sets up an interactive checklist where you can add or upload the materials required for your project to get started. Your launch specialist and team are notified when you complete your checklist. [Click to access your checklist](https://support.b12.io/en/articles/5380368-how-to-complete-your-checklist?hsLang=en) ### Sending feedback or assets after you receive a website draft Share feedback or any additional assets for your first or second website draft in the B12 platform. Your team will be notified once you submit feedback. Learn how to use the feedback feature. [Click to share feedback on a website draft](https://support.b12.io/en/articles/5395181-how-to-leave-feedback-on-your-website-drafts?hsLang=en) ### Rescheduling your kickoff or feedback and activation screen share If you can't attend your scheduled kickoff screen share or feedback and activation screen share, search your inbox for an email from Calendly confirming the meeting and click the option to reschedule. It's important you launch your website quickly, so aim to book the earliest available time slot that suits you. ### Any other inquiries For any other inquiries, reply to any emails from your launch specialist or send a new email to [hello@b12.io](mailto:hello@b12.io). If you email [hello@b12.io](mailto:hello@b12.io), send the email from the email address you use to log in to B12 or include your business name and your launch specialist's name. Your email will be routed to your launch specialist promptly. #### See also: - [An overview of the B12 launch process](https://support.b12.io/en/articles/5413141-how-we-launch-customers-in-30-days?hsLang=en) - [Getting started](https://support.b12.io/en/getting-started?hsLang=en#main-content) - [Introduction](https://support.b12.io/en/getting-started?hsLang=en#introduction) - [Detailed guides](https://support.b12.io/en/getting-started?hsLang=en#detailed-guides) - [Working with B12's AI Agent](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#main-content) - [Agent Skills](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#agent-skills) - [Built-in features](https://support.b12.io/en/built-in-features?hsLang=en#main-content) - [Visual edit](https://support.b12.io/en/built-in-features?hsLang=en#visual-edit) - [Code editor](https://support.b12.io/en/built-in-features?hsLang=en#code-editor) - [Data & users (Backends)](https://support.b12.io/en/built-in-features?hsLang=en#data-users-backends) - [Forms & submissions](https://support.b12.io/en/built-in-features?hsLang=en#forms-submissions) - [Commerce](https://support.b12.io/en/built-in-features?hsLang=en#commerce) - [Contact manager](https://support.b12.io/en/built-in-features?hsLang=en#contact-manager) - [eSignatures](https://support.b12.io/en/built-in-features?hsLang=en#esignatures) - [Email Marketing](https://support.b12.io/en/built-in-features?hsLang=en#email-marketing) - [Team](https://support.b12.io/en/built-in-features?hsLang=en#team) - [Analytics](https://support.b12.io/en/built-in-features?hsLang=en#analytics) - [Website settings](https://support.b12.io/en/built-in-features?hsLang=en#website-settings) - [Adding functionality](https://support.b12.io/en/adding-functionality?hsLang=en#main-content) - [Third-party integrations](https://support.b12.io/en/adding-functionality?hsLang=en#third-party-integrations) - [Publishing & growing](https://support.b12.io/en/publishing-growing?hsLang=en#main-content) - [Domains](https://support.b12.io/en/publishing-growing?hsLang=en#domains) - [Connecting your Domain](https://support.b12.io/en/publishing-growing?hsLang=en#connecting-your-domain) - [Managing Your Domain](https://support.b12.io/en/publishing-growing?hsLang=en#managing-your-domain) - [Email Forwarding & Sending](https://support.b12.io/en/publishing-growing?hsLang=en#email-forwarding-sending) - [Growth & Marketing](https://support.b12.io/en/publishing-growing?hsLang=en#growth-marketing) - [Troubleshooting](https://support.b12.io/en/troubleshooting?hsLang=en#main-content) - [FAQs](https://support.b12.io/en/troubleshooting?hsLang=en#faqs) - [Account & billing](https://support.b12.io/en/account-billing?hsLang=en#main-content) - [Account Login & Password](https://support.b12.io/en/account-billing?hsLang=en#account-login-password) - [Subscription & Payment Information](https://support.b12.io/en/account-billing?hsLang=en#subscription-payment-information) - [Your Account](https://support.b12.io/en/account-billing?hsLang=en#your-account) - [Managing Multiple Websites](https://support.b12.io/en/account-billing?hsLang=en#managing-multiple-websites) - [Multi-user](https://support.b12.io/en/account-billing?hsLang=en#multi-user) - [Getting support](https://support.b12.io/en/getting-support?hsLang=en#main-content) - [Professional & Advanced Plan Support (B12 2.0)](https://support.b12.io/en/getting-support?hsLang=en#professional-advanced-plan-support-b12-2-0) - [B12 2.0](https://support.b12.io/en/b12-2-0?hsLang=en#main-content) - [Website Structure and Content](https://support.b12.io/en/b12-2-0?hsLang=en#website-structure-and-content) - [Website Style & Design](https://support.b12.io/en/b12-2-0?hsLang=en#website-style-design) - [Sitewide Settings](https://support.b12.io/en/b12-2-0?hsLang=en#sitewide-settings) - [Using the B12 Editor](https://support.b12.io/en/b12-2-0?hsLang=en#using-the-b12-editor) - [Analytics & SEO](https://support.b12.io/en/b12-2-0?hsLang=en#analytics-seo) - [Integrations - General](https://support.b12.io/en/b12-2-0?hsLang=en#integrations-general) - [Integrations - Communication](https://support.b12.io/en/b12-2-0?hsLang=en#integrations-communication) - [Integrations - Language](https://support.b12.io/en/b12-2-0?hsLang=en#integrations-language) - [Integrations - Ecommerce](https://support.b12.io/en/b12-2-0?hsLang=en#integrations-ecommerce) - [Professional & Advanced Plan Features](https://support.b12.io/en/b12-2-0?hsLang=en#professional-advanced-plan-features) - [Troubleshooting & Resources](https://support.b12.io/en/b12-2-0?hsLang=en#troubleshooting-resources) - [Contact Forms](https://support.b12.io/en/b12-2-0?hsLang=en#contact-forms) - [Online Scheduling](https://support.b12.io/en/b12-2-0?hsLang=en#online-scheduling) - [Advanced Editing (Experts Only)](https://support.b12.io/en/b12-2-0?hsLang=en#advanced-editing-experts-only) [![B12\_logo\_2025](https://support.b12.io/hs-fs/hubfs/B12_logo_2025.png?width=53&height=24&name=B12_logo_2025.png "B12_logo_2025")](https://www.b12.io) © 2025 B12. 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