---
title: Setting up custom email addresses for email forwarding
description: Create custom email addresses and use them with B12's email forwarding feature.
---

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2. [Publishing & growing](https://support.b12.io/en/publishing-growing?hsLang=en)
3. [Email Forwarding & Sending](https://support.b12.io/en/publishing-growing?hsLang=en#email-forwarding-sending)

# Setting up custom email addresses for email forwarding

## Learn how to create and manage custom email addresses for use with B12’s email forwarding feature.

| ![katelyn circular\_cropped\_image](https://support.b12.io/hs-fs/hubfs/katelyn%20circular_cropped_image.png?width=60&height=60&name=katelyn%20circular_cropped_image.png) Written by: Katelyn Gray Last updated: 24 Jun., 2026 |  | This feature requires at least one [Client](https://support.b12.io/en/client-engagement-and-seats?hsLang=en)<https://support.b12.io/en/client-engagement-and-seats?hsLang=en>[Engagement](https://support.b12.io/en/client-engagement-and-seats?hsLang=en)<https://support.b12.io/en/client-engagement-and-seats?hsLang=en>[seat](https://support.b12.io/en/client-engagement-and-seats?hsLang=en). View plans and pricing [here](https://www.b12.io/pricing/). |
| --- | --- | --- |

B12’s email forwarding feature lets you create custom business email addresses that automatically forward messages to your personal inbox.

### Setting up a custom email address

1\. In the left sidebar menu, go to `Website` **\>** `Domains`.

2\. Click `Manage email addresses`.

![](https://support.b12.io/hs-fs/hubfs/image-png-Nov-17-2025-08-55-37-2838-PM.png?width=250&height=530&name=image-png-Nov-17-2025-08-55-37-2838-PM.png)

3\. Under **Custom email addresses**, click `Add email address`. 

![](https://support.b12.io/hs-fs/hubfs/image-png-Nov-17-2025-08-56-24-5557-PM.png?width=250&height=507&name=image-png-Nov-17-2025-08-56-24-5557-PM.png)

4\. In **Email address** pane, type in your custom email’s local-part, which is the part of an email address that comes before the @.

![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio148088586e00db8a62e60a04f92c347b5KCESjvuH5dmv3-r_FFHgoOhj-9vw2QITiOLDv-G09N659--lpceQUBMv8DqKkvA3HC.png?width=250&height=262&name=b12-daae34f4213e.intercom-attachments-7.comio148088586e00db8a62e60a04f92c347b5KCESjvuH5dmv3-r_FFHgoOhj-9vw2QITiOLDv-G09N659--lpceQUBMv8DqKkvA3HC.png)

Here are some common local-part examples for business domains:

- - your-first-name
    - your-full-name
    - info
    - contact
    - hello
    - support
    - sales
    - help
    - press

5\. In the **Forwards to...** field, enter the personal email address where you’d like to receive forwarded emails.

6\. Click `Save`.

We recommend testing email forwarding by sending an email to your new custom email address (e.g., [contact@yourdomain.com](mailto:contact@yourdomain.com)).

You should then receive it in your personal inbox. 

**Note:** B12 currently offers an email forwarding feature, not an email sending feature. Your personal email address will be displayed as the reply-to email address unless you [update your Gmail settings](https://support.b12.io/en/articles/3333067-how-to-adjust-your-gmail-settings-to-display-your-custom-email-address?hsLang=en).

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