--- title: Using pre-written Email Marketing templates description: Save time with pre-written emails --- [Skip to content](https://support.b12.io/en/how-to-use-our-pre-written-email-messages#main-content) ![b12 logo](https://support.b12.io/hubfs/b12%20logo.svg) - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) Open main navigation Close main navigation - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) - [Start for free](https://b12.io/signup/) [Start for free](https://b12.io/signup/) How can we help? - There are no suggestions because the search field is empty. 1. [B12 Help Center](https://support.b12.io/en?hsLang=en) 2. [Built-in features](https://support.b12.io/en/built-in-features?hsLang=en) 3. [Email Marketing](https://support.b12.io/en/built-in-features?hsLang=en#email-marketing) # Using pre-written Email Marketing templates ## Learn how to start a new email using a pre-written template or a blank message. | ![ronnel](https://support.b12.io/hs-fs/hubfs/Ronnel%20DG.png?width=60&height=60&name=Ronnel%20DG.png) Written by: Ronnel DG Last updated: 08 Jan., 2026 | | This feature requires at least one [**Client Engagement seat**](https://support.b12.io/en/client-engagement-and-seats?hsLang=en). View plans and pricing [here](https://www.b12.io/pricing). | | --- | --- | --- | B12 Email Marketing includes a library of pre-written emails for common use cases like welcome messages, event announcements, and survey requests. You can also start from scratch with a blank email and fully customize the content to match your needs. ### Creating a new email 1\. In the left sidebar menu, go to ` Email marketing`. 2\. All your drafted, sent, and automated emails can be managed here. Click `Start a new email`. ![](https://support.b12.io/hs-fs/hubfs/image-png-Nov-13-2025-07-44-11-5476-PM.png?width=549&height=300&name=image-png-Nov-13-2025-07-44-11-5476-PM.png) 3\. Choose a template. B12 offers pre-written templates for various purposes, including welcome messages, event announcements, and survey requests. To start from scratch, select `Blank email`. ![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/downloads.intercomcdn.comio740055453bfbfa69570fbe6bfbd78b89aimage.png?width=250&height=372&name=downloads.intercomcdn.comio740055453bfbfa69570fbe6bfbd78b89aimage.png) 4\. 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