--- title: Why can't I edit my website? description: Learn how to fix common issues with the B12 Editor, including login problems, browser caching, and billing. --- [Skip to content](https://support.b12.io/en/why-can-t-i-edit-my-website#main-content) ![b12 logo](https://support.b12.io/hubfs/b12%20logo.svg) - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) Open main navigation Close main navigation - [Help Center](https://support.b12.io/) - [B12 Website](https://www.b12.io/) - [AI Website Prompts](https://www.b12.io/ai-website-prompt-gallery) - [Resources](https://www.b12.io/resource-center/) - [Pricing](https://www.b12.io/pricing/) - [Log in](https://b12.io/dashboard/) - [Start for free](https://b12.io/signup/) [Start for free](https://b12.io/signup/) How can we help? - There are no suggestions because the search field is empty. 1. [B12 Help Center](https://support.b12.io/en?hsLang=en) 2. [B12 2.0](https://support.b12.io/en/b12-2-0?hsLang=en) 3. [Troubleshooting & Resources](https://support.b12.io/en/b12-2-0?hsLang=en#troubleshooting-resources) # Why can't I edit my website? ## Learn what to do if you can't access or use the B12 Editor | ![static.intercomassets.comavatars337561square\_128Meredith\_Headshot-1462435312-1462487117-Apr-18-2024-02-53-22-9331-PM-modified](https://support.b12.io/hs-fs/hubfs/static.intercomassets.comavatars337561square_128Meredith_Headshot-1462435312-1462487117-Apr-18-2024-02-53-22-9331-PM-modified.png?width=60&height=60&name=static.intercomassets.comavatars337561square_128Meredith_Headshot-1462435312-1462487117-Apr-18-2024-02-53-22-9331-PM-modified.png) Written by: Meredith Last updated: 22 Apr., 2026 | | --- | If you're unable to open or use the B12 Editor to make changes to your website, a few common issues may be preventing you from accessing it. This article covers the most likely causes and how to resolve each one. #### You're not logged in, or you're logged in to the wrong account The B12 Editor is only accessible when you're signed in to the correct B12 account. - Go to [b12.io](https://b12.io) and sign in with your credentials. - If you're already signed in but still can't access the Editor, sign out first at [b12.io/accounts/logout](https://b12.io/accounts/logout), then sign back in. **Note:** If you've forgotten your login information, use the [password reset flow](https://support.b12.io/en/articles/1473201-forgot-my-password?hsLang=en) to regain access. #### Your browser is caching an older version of the page A browser cache stores temporary copies of web pages to load them faster. Sometimes, a stale cache prevents the Editor from loading or displaying correctly. 1. [Clear your browser's cache and cookies](https://support.b12.io/en/articles/2889811-troubleshooting-caching-issues?hsLang=en). 2. Reload the page and try opening the Editor again. **Tip:** Opening the Editor in a private or incognito browser window is a quick way to test whether caching is the issue, without clearing your full browser history. #### Your subscription payment is overdue If a payment on your B12 subscription has failed or is past due, access to the Editor may be restricted until your billing is resolved. - Go to your billing settings and check for any outstanding payments or failed charges. - Update your payment method or complete any outstanding payments to restore access. #### Visual Edit is not toggled (B12 3.0) If you're on B12 3.0 and clicking your website preview doesn't do anything, Visual Edit may be turned off. Visual Edit is a point-and-click editing tool that lets you make changes directly on your website preview. It must be enabled before you can click on and edit elements. To enable Visual Edit: 1. Open the AI Agent chat in your B12 dashboard. 2. Click `Visual Edit` to enable it. 3. Click any element on your website preview to open its settings panel in the left sidebar. Once Visual Edit is on, you can edit: - **Text** — Update headings, body copy, and button labels. Adjust typography settings like font, size, and alignment. - **Images** — Crop, replace, or generate new images. Add alt text for accessibility. - **Style** — Change colors, fonts, and visual effects sitewide, or adjust the background and text color of a specific section. - **Forms** — Edit form titles, automated emails, and post-submission behavior. **Note:** Any changes you make are previewed instantly but aren't applied to your live site until you click `Save`. For full details on using Visual Edit, see [Left sidebar editing in B12 3.0](https://support.b12.io/en/v3/left-pane-editing-in-b12-3.0?hsLang=en). #### Still can't edit your website? If none of the steps above resolved the issue, contact the B12 support team: - **Email:** [hello@b12.io](mailto:hello@b12.io) - **Live chat:** Available directly from your B12 dashboard - [Getting started](https://support.b12.io/en/getting-started?hsLang=en#main-content) - [Introduction](https://support.b12.io/en/getting-started?hsLang=en#introduction) - [Detailed guides](https://support.b12.io/en/getting-started?hsLang=en#detailed-guides) - [Working with B12's AI Agent](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#main-content) - [Agent Skills](https://support.b12.io/en/working-with-b12s-ai-agent?hsLang=en#agent-skills) - [Built-in features](https://support.b12.io/en/built-in-features?hsLang=en#main-content) - [Visual edit](https://support.b12.io/en/built-in-features?hsLang=en#visual-edit) - [Code editor](https://support.b12.io/en/built-in-features?hsLang=en#code-editor) - [Data & users (Backends)](https://support.b12.io/en/built-in-features?hsLang=en#data-users-backends) - 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