If you're making changes to your B12 website, but those changes aren't showing up when you click "Publish", it's most likely due to something called a caching issue

Caching issues occur when your browser stores a copy of your website in its memory. Your browser keeps this copy so your website will load faster each time you visit, but this also means you might have trouble seeing updates right away if that copy is outdated.

The good news is there are a few ways to resolve a caching issue. How you go about it will depend on the browser and device you're using to view your website.

Continue reading for more info on how to resolve caching issues on desktop and mobile browsers.

Desktop browsers

There are two steps to troubleshoot caching issues on a desktop browser. The first is a hard refresh of your website. The second is to clear your browser's cache.

Step 1: How to hard refresh your website

  1. Determine which browser and operating system you're using to view your website. Common browsers include Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. Your operating system is likely a version of Microsoft Windows or Apple MacOS.
  2. Open your website in a regular browser window, and then perform the hard refresh. For specific instructions, find your browser in the list below. If you're using Internet Explorer, click here. If this doesn't resolve your issue, continue to Step 2: How to clear your desktop browser cache.
  • Google Chrome: While holding down the Shift key, press the F5 key; or click the Refresh button in the top-left corner of your screen while holding down the Shift key.
  • Mozilla Firefox: While holding down the Control (sometimes "Ctrl") key, press the F5 key; or click the Refresh button in the top-left corner of your screen while holding down the Shift key.
  • Apple Safari: While holding down the Control (sometimes "Ctrl") key, press the F5 key; or click the Refresh button in the top-left corner of your screen while holding down the Control key.
  • Microsoft Edge: While holding down the Control (sometimes "Ctrl") key, press the F5 key; or click the Refresh button in the top-left corner of your screen while holding down the Control key.

Step 2: How to clear your desktop browser cache

  1.  Click the appropriate link from the list below for specific instructions on how to clear your browser's cache.
  2. After following the steps in  your article, visit your website to check if your issue has been resolved. 

Mobile browsers

The best way to resolve a caching issue on a mobile browser is to skip the hard refresh and move right to clearing your browser cache. Just like with a desktop, how you clear your cache will depend on the browser you're using. Choose an option from the list below for instructions specific to your browser. After you've cleared your cache, visit your website again to check if your issue has been resolved.

If your issue has not been resolved, please contact the Customer Success team through chat or email at hello@b12.io

Did this answer your question?