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Troubleshooting caching issues

Learn how to resolve website issues caused by your browser's cache.

jay_d2-1572877644-modified
Written by: Jay Douglas
Last Updated: 26 Aug., 2025
  

If you publish changes to your B12 website but do not see them live, the issue is usually browser caching.

Caching happens when your browser, device, or network stores an older copy of your website to load it faster. This can prevent new changes from appearing right away.

The good news is you can troubleshoot this quickly. The steps depend on the browser and device you are using.

Hard refreshing your website

Identify the browser and operating system you’re using, such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.

Open your site in a regular browser window and use the shortcut for your device:

  • Windows: Press Ctrl + Shift + R or Ctrl + F5

  • Mac: Press Command + Shift + R

You can also perform a hard refresh on Mac and Windows by holding the Shift key on your keyboard while clicking the Reload or Refresh button on your browser.

If this doesn't resolve your issue, continue to clear your browser cache.

Clearing your computer browser cache

Clearing your browser cache can remove unneeded or outdated information that is used to speed up website loading. Follow the official steps for your browser:

After clearing the cache, reload your website to confirm the changes appear.

Clearing your mobile browser cache

The best way to resolve a caching issue on a mobile browser is to skip the hard refresh and move right to clearing your browser cache. Just like with a computer, how you clear your cache will depend on the browser you're using.

Choose an option from the list below for instructions specific to your browser. After you've cleared your cache, visit your website again to check if your issue has been resolved.