Learn how custom email addresses work with your B12 website and domain.
 Written by Jay Douglas
Last Updated: 26 Feb. 2025 |
If you want your business to appear professional, you'll want a custom email address that matches your domain name. Besides being more professional, an email address with your domain name is more memorable and helps with brand recognition.
Email Forwarding
B12’s email forwarding feature allows you to create custom email addresses that forward mail to another existing email.
(example: dan@danshotdogstand.com could forward to danshotdogstand@gmail.com)
This feature is available to customers with at least 1 Client Engagement seat.
Follow these steps to get started.
Who else provides email services?
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There are plenty of email service providers (ESPs) out there. You can use any email service for your domain that you'd like to and your B12 website will still work perfectly!
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Some popular ESPs for small businesses include: Google Workspace, Microsoft Office 365 for Business, Zoho Mail, or GoDaddy Email.
How do I connect my domain email to my website?
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Typically, the ESP you choose will need to verify that you own or control the domain you want an email address for.
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There are a few ways to verify you do control your domain. The most common is to add a TXT record to your domain's DNS configuration. The second most common is to add a meta-tag to your website's HTML code. Your ESP should provide you with instructions on how to complete these steps.
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If you signed up prior to 2023 and B12 purchased your domain for you, you'll need help with one of these verification methods. Please refer to this article for detailed instructions and contact a Customer Success team member through our Live chat or email hello@b12.io.