Written by: Madeline B. Last updated: 16 Mar., 2026 |
If you need to change ownership of your B12 account, you can use the steps below:
Note: If you manage multiple websites under a single login, updating your account information will affect all websites linked to that login. It’s not possible to change ownership for one site without updating them all.
If you know the login information
1. Click the 
2. Click Profile.
From here, you can update:
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Owner name
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Phone number
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Email address
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Business information, including your company name and business email address
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Updating the email address listed under You will change your B12 login email address. To hand the account to someone else, enter the new owner's name and email address under You. From then on, they sign in with that email. If you sign in with Google or Microsoft, changing this email stops that sign-in from working.
Updating the email address listed under Your business will change the default email address that displays on your website.
3. When you’re done, click Save.
4. Close the window using the X button.
Optional: If you changed your business email address, go to Website from the main menu and click the Publish button in the upper-right corner to update your live site.
If you don’t have the login information
If you no longer have access to your current login, our team can help you securely transfer account ownership.
Schedule a call with our Support team
We’ll verify your information and assist with transferring ownership to the correct account holder.