Learn more about what a web enhancement is and how to schedule one with a B12 team member!
At B12, we make it easy to keep your website up-to-date and aligned with your business goals. Whether you need a design change, content update, or other web enhancement, our support team is here to help. Follow the steps below to book a web enhancement with us.
Examples of web enhancement projects?
You may be wondering what kind of work would warrant a web enhancement project. Web enhancements can range in scale from small updates to full-scale redesigns, some great examples of what would make a good web enhancement project are:
- Landing page creation
- Sitewide style updates (font, color palette, section styles)
- Service page creation
If you're in need of some smaller edits, you may consider self-editing.
Self-editing with B12
Before you request an update, it's a good idea to consider the scale of what you're needing and whether or not some simple self-editing tips could help you get the job done. Click here to go through our comprehensive list of self-editing support articles. If you find yourself still in need of some bigger edits, use the steps below to book a web enhancement with the B12 team.
Note, if you're a DIFY customer (on a professional plan or higher) you can book a free editing training session with one of our B12 support team members. Reach out to hello@b12.io to learn more about booking a support screen share!
Steps to Book a Web Enhancement
There are two main ways to book a web enhancement with B12, the first is to:
1. Login to Your B12 Editor and Navigate to "Request Update"
Log into your B12 editor and select the "Request Update" option from the main menu. This will take you to the update request form.
2. Submit an Update Request
Complete the form with details of your requested changes. The more specific you can be, the better our team can assist you. You'll be asked to acknowledge that there is a $75 per hour fee for web enhancements before you can click "Submit" to send your request. Note, you will not be billed when you submit an update request. Your project manager will discuss budget and billing with you on the call.
3. Wait to Be Contacted with the Web Enhancement Booking Link
A B12 team member will review your request and send you a booking link via email. Use this link to schedule a time to discuss your web enhancement in more detail. You can also use this link to book a call directly before providing an update request.
4. Select a Date and Time for the Meeting
Choose a date and time that suits your schedule. Come prepared with notes about your specific requests and any additional details you’d like to cover.
5. Review the Timeline, Budget, and Project Brief
During the meeting, your B12 support team member will provide a proposed timeline, budget estimate, and project brief based on your enhancement requests.
6. Approve the Edits
Once the updates are completed, they’ll be sent to you for review. You can either approve the changes for publication or make additional edits yourself.
7. Provide Feedback if Necessary
If you have feedback or additional changes, schedule another meeting with your B12 support team member. They will offer a revised timeline and updated cost estimate based on your new requests.
8. Repeat Steps 4-7 Until You're Ready to Publish
Continue this process until you’re satisfied with the web enhancement. Once approved, the changes will be ready for publishing.
By following these steps, you can ensure that your website remains current and effective in achieving your business objectives. If you have any questions, please contact us at hello@b12.io.