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Editing, activating, and disabling automated Email Marketing emails

Learn how to edit, pause, and re-enable your automated emails in Email Marketing.

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Written by: Katelyn Gray

Last updated: 13 Oct., 2026

   This feature requires at least one Client Engagement seat. View plans and pricing here.

Automated emails let you stay connected with your clients without manual effort. You can always edit, pause, and re-enable automated emails in the B12 Editor so your communication always stays accurate and up to date.

Editing automated emails

1. To see all of your active automated emails, click email marketing Email marketing, then select Automated.

2. Click the pencil icon pen.inline next to the email you want to edit.

Automated emails list with the pencil icon next to an email

3. A confirmation message will appear. Click Yes, edit email.

Edit automated email confirmation with the Yes, edit email button

4. Make the changes you’d like. You can also send a test email to preview the update.

5. When you’re happy with your edits, click Enable automation. Then click Yes, enable automation.

Enable automation confirmation with the Yes, enable automation button

Your updated version will replace the enabled version of this email that you're currently using.

Managing automated emails

  • Drafts
    • Draft automated emails are under email marketing Email marketing > Drafts.  Enabled automated emails are under  email marketing Email marketing > Automated
Automated emails list in Email marketing with an enabled email
  • Pause
    • To disable an automated email, click the pause icon ⏸, then confirm with Yes, disable automated email. 
      • Disabled emails remain in your Automated list.
  • Activate
    • To re-enable an automated email, click the play icon ▶ next to it.

FAQ

→ What's the difference between automated email marketing emails and form submission confirmation emails?

⇒ Both are automated emails in B12, but they serve different purposes.

Form submission confirmation emails
• Sent immediately after someone submits a form on your website.
• Can include smart tokens, such as the content of the submission (for example, name, message, or selected services).
• Typically used to reassure the visitor that their message or signup was received.

Automated email marketing emails
• Sent when a visitor submits a form you choose under Trigger in Email marketing, for example a welcome email or a follow-up.
• Allow for more advanced design and formatting options, including images, card-style sections, and social media links.
• Can't include submission content from a form.