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Follow these brief steps if you don't remember your B12 Editor password.
1. Go to B12.io and click Log In.
2. Click Forget your password? Click here.
3. Enter the email address you use for your B12 account.
Don't remember which email you used? Repeat these steps for any email addresses you may have used - only an email address for an active account will receive a password reset email.
4. Click Reset password.
5. Check your email for an email titled "Password reset" from B12.
Note: If you don't receive the email within a few minutes, check your Spam and Promotions folders. If it isn't there, email hello@b12.io or reach out through our Live chat.
6. Click the Reset Your Password link in the email. You'll be directed to a new page.
7. Enter your new password and click Reset Password.
I forgot my email address
If you have forgotten the email address you use to log in to your B12 account, there are a few steps you can take:
- Check your email inboxes for emails from B12. You'll receive a confirmation email when you first create a website with B12. You'll also receive an email letting your know if your account login email address has been changed. Locating these emails can help you identify your login email address.
- Try sending a password reset email to any email address you may have used for your account. Only a registered account email address will receive a password reset email.
- Reach out to B12's Support Team through our live chat. We will walk you through the account recovery process by asking questions to verify your account ownership and help you regain access once you are authenticated. Start a chat in the lower right corner of your screen and ask for "Human help" to work with a live agent.