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Setting up custom email addresses for email forwarding

Learn how to create and manage custom email addresses for use with B12’s email forwarding feature.

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Written by: Katelyn Gray

Last updated: 18, Nov., 2025

B12’s email forwarding feature lets you create custom business email addresses that automatically forward messages to your personal inbox.

Setting up a custom email address

1. In the left sidebar menu, go to website Website > domains Domains.

2. Click Manage email addresses.

3. Under Custom email addresses, click Add email address


4. In Email address pane, type in your custom email’s local-part, which is the part of an email address that comes before the @.

Here are some common local-part examples for business domains:

    • your-first-name
    • your-full-name
    • info
    • contact
    • hello
    • support
    • sales
    • help
    • press

5. In the Forwards to... field, enter the personal email address where you’d like to receive forwarded emails.

6. Click Save.

 

We recommend testing email forwarding by sending an email to your new custom email address (e.g., contact@yourdomain.com).

You should then receive it in your personal inbox. 

Note: B12 currently offers an email forwarding feature, not an email sending feature. Your personal email address will be displayed as the reply-to email address unless you update your Gmail settings.