Set up email forwarding, then use a custom email address for your website’s contact information and forms.
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Written by: Madeline B. Last updated: 11th March 2025 |
When you add an email address to your website’s Contact information, it gets displayed throughout the website (wherever contact information is visible). By using email forwarding in these cases, you can publicly display a custom email address but still receive all submissions and messages to your personal email address.
For consistency and customer retention, we recommend that you stick to one generic contact email throughout your site (e.g., hello@yourdomain.com), and only use specific emails like billing@yourdomain.com or pr@yourdomain.com when it’s relevant and necessary.
1. Log into your B12 account
2. Select Website > Domains
3. Under the domains section, you'll find Email addresses:
4. Click Manage email addresses and scroll down to the section labeled Settings
5. Select Contact information
6. Update the email address field with your forwarding address
If you’d like, you can choose more than one recipient email for contact forms, which means submissions will forward to all the accounts you designate. This allows more than one team member to manage incoming submissions and messages.
Have a question? Reach out to hello@b12.io for support!