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Editing form submission reply email template

Learn how to edit an automated submission reply email for your contact forms

Written by: Madeline Buchanan
Last updated: 03 Oct., 2025

Editing an automated form submission email in your B12 editor is a quick and easy way to personalize your business's online presence. Below is a quick outline of how to edit form submission reply email templates.

Enabling automatic replies

1. In the left sidebar, click intake-forms Intake forms.

2. Select the intake form you’d like to edit.

3. Scroll to Automated emails to your client and click Form submission confirmation.

4. Check the status of your automatic replies and make sure it is set to Enabled.

Editing your automatic reply

With the B12 editor, you can edit your automatic replies, including:

  • Subject line
  • Body
  • Hide or display your business logo

After making your changes, click Save in the left sidebar. Your email template will be updated right away.

Note: By default, automated reply emails are sent from a B12 address. 

If you want these replies to come from your own domain (e.g., info@yourbusiness.com), you’ll need to:

  1. Upgrade to Web + Client Engagement.

  2. Set up email sending for your domain.

FAQ

What’s the difference between Automated Email Marketing emails and Form submission confirmation emails?

In B12, both are automated emails, but they serve different purposes:

    • Form submission confirmation emails

      • Sent immediately after someone submits a form on your website.

      • Can include smart tokens, such as the actual content of the submission (e.g., name, message, selected services).

      • Typically used to reassure the visitor that their message or signup was received.

    • Automated Email Marketing emails

      • Sent based on triggers you define in the Email Marketing section of the B12 Editor (e.g., a welcome sequence, follow-up reminders, or engagement campaigns).

      • Allow for more advanced design and formatting options, including images, card-style sections, and social media links.

      • Cannot include submission content from a form.