Written by: Nitesh Banta
Last updated: 30 Apr., 2026
|
B12 is built to provide a consistent experience for both our customers and web experts.
When signing up with B12, a recurring subscription is selected. Unless you cancel or change your subscription, any subscription you have signed up for will be automatically extended for successive renewal periods of the same duration as you selected (e.g., monthly or annually).
Once you purchase a subscription from B12, our features and services are made available immediately upon activation. This includes always-on services, like account access, website hosting, ongoing updates and improvements, etc. For this reason, we cannot provide refunds for any subscription payments.
If you purchase the Do-it-for-you setup service along with your B12 subscription, we assemble a team of experts to build, enhance, and optimize your website. Therefore, we cannot offer refunds on the setup service once a purchase is made.
If your project needs a change, reach out to us at hello@b12.io, and we will try our best to accommodate your needs by crediting your account for future changes to a B12 website.
For more information, please review B12's Terms of Service here.