Find out how to cancel or change your B12 subscription.
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This article relates to customers on an active Basic, Professional, or Advanced Subscription. |
Your B12 subscription can be canceled at any time. Once we receive your cancelation request, we will turn off your subscription's automatic renewal. Your subscription and account will remain active until the end of the billing period.
To avoid upcoming subscription charges, requests for cancellation must be received at least 10 days prior to the end of the subscription term to allow for adequate processing time. Please note that B12 does not provide refunds on subscription charges.
If you wish to cancel your account, please submit our cancellation request form here.
We would love to talk with you about your experience, as well, so you can also schedule a call with our Billing Team here.
See this FAQ page for more information about what happens when you cancel your account with B12.
You can also change your subscription level by scheduling a call at the link above. You can review our subscription options on our pricing page.
If you do not have an active paid subscription and you would like your free B12 account to be deactivated or permanently deleted, please use this request form.