Automated emails let visitors know that you received their message.
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B12 Email Marketing makes it easy to automatically send emails to visitors who submit a form on your website. Once a visitor submits a form, such as a contact form or newsletter signup form, they’ll automatically receive an email confirming their submission. Additionally, you’ll receive an email alerting you to a new form submission.
Setting up an automated email isn’t much different from setting up a one-time email. To get started, scroll down the B12 Editor’s left pane and click on Email marketing, located under Your business.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio170987149ffafe993d928ad2729b0384dPjnvmRwhTn5acxjpK8-xKH_nF_ogRHacGL-Uq_MaUmKJTg70sY4SwwgQ1mONcbqJSt.png?width=400&height=258&name=b12-daae34f4213e.intercom-attachments-7.comio170987149ffafe993d928ad2729b0384dPjnvmRwhTn5acxjpK8-xKH_nF_ogRHacGL-Uq_MaUmKJTg70sY4SwwgQ1mONcbqJSt.png)
Click Create email.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio170987151777a094845ebb6305efe3774YqKGo1p-DctFQ6qM06yAiRBEra3GJs94ZUUf63yJh0uJ359B1hxxXvaQpCV6h9Ztxm.png?width=400&height=284&name=b12-daae34f4213e.intercom-attachments-7.comio170987151777a094845ebb6305efe3774YqKGo1p-DctFQ6qM06yAiRBEra3GJs94ZUUf63yJh0uJ359B1hxxXvaQpCV6h9Ztxm.png)
Under Template, scroll down and select the Welcome email or Blank email, then click Customize to personalize your email’s text, photo, and call to action.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio1709871529edb34efb21c21605472e6659rXSnGyZ3DukUqLmfUvQeny7xXj7KTWiqmJnSw0Wo1S8ogaaNYNoesovwqX0fS7Bjp.png?width=400&height=609&name=b12-daae34f4213e.intercom-attachments-7.comio1709871529edb34efb21c21605472e6659rXSnGyZ3DukUqLmfUvQeny7xXj7KTWiqmJnSw0Wo1S8ogaaNYNoesovwqX0fS7Bjp.png)
You can customize the email’s text, images, and appearance under Sections and Style. When you’re done personalizing your email, click Continue.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio1709871577e1d7e319de943f072613d2bKUTVRkMd5Vb8vDbqdW4tmkzh2uNs5_e0aSb-nlmYKPQz97mwrBjb_Jk8OPLsweiLqn.png?width=400&height=809&name=b12-daae34f4213e.intercom-attachments-7.comio1709871577e1d7e319de943f072613d2bKUTVRkMd5Vb8vDbqdW4tmkzh2uNs5_e0aSb-nlmYKPQz97mwrBjb_Jk8OPLsweiLqn.png)
At the Setup step, scroll down to Settings, where you’ll select Automated email.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio170987158aaba7f1da0c9a4f6e970eea0RD7dxd2iBeNRqdyYytpgVYMTz9M2irAJj2QwvUGwX34dWAqrQWwvYTRc6RkXtRYXOt.png?width=400&height=608&name=b12-daae34f4213e.intercom-attachments-7.comio170987158aaba7f1da0c9a4f6e970eea0RD7dxd2iBeNRqdyYytpgVYMTz9M2irAJj2QwvUGwX34dWAqrQWwvYTRc6RkXtRYXOt.png)
Under Settings, you’ll also see a dropdown with a list of your website’s forms and their page placement. Select the form(s) to associate with this automated email and trigger an email after submission (e.g., when a visitor submits a contact form), then click Review.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio1709871600ef89f042125fde9a298264d1xe5korPc7VeWOcm9-HZNYjnCnfioDm6Ub_1d9PesScd5Hs1YEd0jiejX5qxX5HhMa.png?width=400&height=614&name=b12-daae34f4213e.intercom-attachments-7.comio1709871600ef89f042125fde9a298264d1xe5korPc7VeWOcm9-HZNYjnCnfioDm6Ub_1d9PesScd5Hs1YEd0jiejX5qxX5HhMa.png)
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio170987164a7bb35d428eeb86757008196kr2jtC4pxFKBjwfwuk2h0Dq5DpwNGb5X1Bk7beU-jm-VUhp1RpH-tbcwRIFdHMZWJq.png?width=400&height=197&name=b12-daae34f4213e.intercom-attachments-7.comio170987164a7bb35d428eeb86757008196kr2jtC4pxFKBjwfwuk2h0Dq5DpwNGb5X1Bk7beU-jm-VUhp1RpH-tbcwRIFdHMZWJq.png)
Once you’ve sent a test email to confirm your email looks and sounds the way you want, click Enable automation, and then confirm by clicking Yes, enable automation.
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio1709871664e1c34eaef5628d00a7c617cxBPwpp8G9V1JvkbtK5NF7XZRhCHj_lg43YALKh8ciIlSlURB4Qd8XSIZz7WIfdeemL.png?width=400&height=829&name=b12-daae34f4213e.intercom-attachments-7.comio1709871664e1c34eaef5628d00a7c617cxBPwpp8G9V1JvkbtK5NF7XZRhCHj_lg43YALKh8ciIlSlURB4Qd8XSIZz7WIfdeemL.png)
![](https://support.b12.io/hs-fs/hubfs/Knowledge%20Base%20Import/b12-daae34f4213e.intercom-attachments-7.comio170987168cfaf368d33f131ee67a5c65d2HSAFCgqPuvtLWh-izbpejMm7xge5EEi5kZO7sMlPZjMt0M0j8Uwf-oIg4Fwlk8-Za.png?width=400&height=177&name=b12-daae34f4213e.intercom-attachments-7.comio170987168cfaf368d33f131ee67a5c65d2HSAFCgqPuvtLWh-izbpejMm7xge5EEi5kZO7sMlPZjMt0M0j8Uwf-oIg4Fwlk8-Za.png)
Now your visitors will automatically receive a confirmation email when they submit a form on your site! 🎉
To see all of your enabled automated emails, click Email marketing (under Your business in the B12 Editor), and then click Automated.
If you have any questions, email support at hello@b12.io.