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Written by: Katelyn Gray Last Updated: 20 Aug. 2025 |
This feature requires at least one Client Engagement seat. View plans and pricing here. |
1. To see all of your active automated emails, click Email marketing (under Your business in the B12 Editor), then click Automated
2. You can easily edit enabled automated emails without disrupting the automation. To make changes to an enabled automated email, click the pencil icon 
next to the email you want to edit
3. A confirmation message will appear. Click Yes, edit email
3. Make the changes you’d like, send a test email, and then when you’re happy with the updated email, click Enable automation and then Yes, enable automation. Your updated version will replace the enabled version of this email that you're currently using
4. Drafts of automated emails will live in your Drafts list (Your business > Email marketing > Drafts) and Automated list (Your business > Email marketing > Automated)
5. To disable an automated email, click the pause icon▐⏸ next to that email, and then click Yes, disable automated email
6. Once you’ve disabled an automated email, it will continue to display in your Automated list
To activate an automated email, click the play icon ▶ next to that email
Get in touch with support for further assistance!
If you need further assistance with the B12 editor, feel free to use the Chat button
in the lower right corner of your Editor to reach a live agent during support hours or email hello@b12.io!