FAQ

What kind of images can I use on my website?

Find out about how B12 sources our photos and images, where to find free online image resources, and other image license questions.

Written by Jay Douglas
Updated over a week ago

Do I need to renew my domain?

If you received an email or contact form submission that says your domain is expired or expiring, view this information for help!

Written by Jay Douglas
Updated over a week ago

B12’s response to Covid-19

We’re here to support our customers.

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Written by Katelyn Gray
Updated over a week ago

Adding a GDPR compliant consent notice

Add a pop-up to tell your visitors why and how cookies are used on your website for compliance with the EU's GDPR and California's CCPA.

Written by Jay Douglas
Updated over a week ago

Are B12 contact forms HIPAA compliant?

A brief explanation of how B12 contact forms fit with HIPAA compliance

Written by Conor
Updated over a week ago

How to request an update to your website

Let a B12 designer update your website for you.

Written by Jay Douglas
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works

Written by Nitesh Banta
Updated over a week ago

Can I have an email address for my website?

Learn how email addresses work with your B12 website

Written by Conor
Updated over a week ago

How to enable Expert Mode

Unlock more features in the B12 Editor by enabling expert mode.

Written by Eryl M
Updated over a week ago

What image and video resolution should I use for my website?

Learn about the ideal image and video resolution for your website and supported media file types.

Written by Jay Douglas
Updated over a week ago

How do I update my credit card?

This article will guide you through updating your payment information in your B12 account.

Written by Conor
Updated over a week ago

Restoring your website to undo changes

You can undo your changes by restoring your website to a past version

Written by Eryl M
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache, Incognito and Private Browsing Windows

Written by Jay Douglas
Updated over a week ago

Domains and your B12 website

Custom Domains and B12 Domains

Written by Eryl M
Updated over a week ago

Is website hosting included in my B12 subscription?

Find out more about what your plan with B12 includes

Written by Jay Douglas
Updated over a week ago

Forgot my password

What to do if you have forgotten your password and can't log in

Written by Eryl M
Updated over a week ago

Can I cancel my account at any time?

Written by Eryl M
Updated over a week ago