FAQ

Nitesh Banta avatar Conor avatar K +2
17 articles in this collection
Written by Nitesh Banta, Conor, Katelyn Gray and 2 others

What kind of images can I use on my website?

Find out about how B12 sources our photos and images, where to find free online image resources, and other image license questions.
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

Do I need to renew my domain?

If you received an email or contact form submission that says your domain is expired or expiring, view this information for help!
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

B12’s response to Covid-19

We’re here to support our customers.
K
Written by Katelyn Gray
Updated over a week ago

Adding a GDPR compliant consent notice

Add a pop-up to tell your visitors why and how cookies are used on your website for compliance with the EU's GDPR and California's CCPA.
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

Are B12 contact forms HIPAA compliant?

A brief explanation of how B12 contact forms fit with HIPAA compliance
Conor avatar
Written by Conor
Updated over a week ago

How to request an update to your website

Let a B12 designer update your website for you.
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works
Nitesh Banta avatar
Written by Nitesh Banta
Updated over a week ago

Can I have an email address for my website?

Learn how email addresses work with your B12 website
Conor avatar
Written by Conor
Updated over a week ago

How to enable Expert Mode

Unlock more features in the B12 Editor by enabling expert mode.
Eryl M avatar
Written by Eryl M
Updated over a week ago

What image and video resolution should I use for my website?

Learn about the ideal image and video resolution for your website and supported media file types.
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

How do I update my credit card?

This article will guide you through updating your payment information in your B12 account.
Conor avatar
Written by Conor
Updated over a week ago

Restoring your website to undo changes

You can undo your changes by restoring your website to a past version
Eryl M avatar
Written by Eryl M
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache, Incognito and Private Browsing Windows
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

Domains and your B12 website

Custom Domains and B12 Domains
Eryl M avatar
Written by Eryl M
Updated over a week ago

Is website hosting included in my B12 subscription?

Find out more about what your plan with B12 includes
Jay Douglas avatar
Written by Jay Douglas
Updated over a week ago

Forgot my password

What to do if you have forgotten your password and can't log in
Eryl M avatar
Written by Eryl M
Updated over a week ago

Can I cancel my account at any time?

Eryl M avatar
Written by Eryl M
Updated over a week ago