FAQ

B12’s response to Covid-19

We’re here to support our customers.

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Written by Katelyn Gray
Updated over a week ago

Adding a GDPR compliant consent notice

Add a pop-up to tell your visitors why and how cookies are used on your website for compliance with the EU's GDPR and California's CCPA.

Written by Jay Douglas
Updated over a week ago

Are B12 contact forms HIPAA compliant?

A brief explanation of how B12 contact forms fit with HIPAA compliance

Written by Conor
Updated over a week ago

How to request an update to your website

Let a B12 designer update your website for you.

Written by Victoria
Updated over a week ago

How Do I Edit My Website or Log In?

Learn where to go to edit your website or log in to your account.

Written by Eryl M
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works

Written by Nitesh Banta
Updated over a week ago

How to Enable Expert Mode

Unlock more features in the B12 Editor by enabling expert mode.

Written by Eryl M
Updated over a week ago

Can I have an email address for my website?

Learn how email addresses work with your B12 website

Written by Conor
Updated over a week ago

What image and video resolution should I use for my website?

Learn what is the ideal image and video resolution for your website

Written by Eryl M
Updated over a week ago

How do I update my credit card?

This article will guide you through updating your payment information in your B12 account.

Written by Conor
Updated over a week ago

Restoring your website to undo changes

You can undo your changes by restoring your website to a past version

Written by Eryl M
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache, Incognito and Private Browsing Windows

Written by Jay Douglas
Updated over a week ago

Is My B12 Website Responsive and Optimized For Mobile View?

Responsive Design of B12 Website

Written by Eryl M
Updated over a week ago

Is Hosting Included?

Secure Hosting

Written by Eryl M
Updated over a week ago

Domains and your B12 website

Custom Domains and B12 Domains

Written by Eryl M
Updated over a week ago

Forgot My Password

What to do if you have forgotten your password and can't log in

Written by Eryl M
Updated over a week ago

Can I Cancel My Account At Any Time?

Cancel My Subscription Or Close An Account

Written by Eryl M
Updated over a week ago