FAQ

Why can't I edit my website?

Having difficulties accessing the B12 Editor? Or is the B12 Editor not displaying properly?

Written by Eryl M
Updated over a week ago

B12’s response to Covid-19

We’re here to support our customers.

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Written by Katelyn Gray
Updated over a week ago

Troubleshooting Caching Issues

Learn how to resolve website issues caused by your browser's cache.

Written by Conor
Updated over a week ago

Is website hosting included in my B12 subscription?

Find out more about what your plan with B12 includes

Written by Jay Douglas
Updated over a week ago

Troubleshooting issues with Internet Explorer

Learn how Internet Explorer is supported and how to resolve caching issues

Written by Conor
Updated over a week ago

Can I have an email address for my website?

Learn how email addresses work with your B12 website

Written by Conor
Updated over a week ago

How does B12 host my website?

Written by Adam Marcus
Updated over a week ago

Why Can't I See The Changes On My Website?

Viewing Your Website Changes, Refresh Browser, Clear Cache, Incognito and Private Browsing Windows

Written by Jay Douglas
Updated over a week ago

How to enable Expert Mode

Unlock more features in the B12 Editor by enabling expert mode.

Written by Eryl M
Updated over a week ago

What kind of images can I use on my website?

Find out about how B12 sources our photos and images, where to find free online image resources, and other image license questions.

Written by Jay Douglas
Updated over a week ago

What image and video resolution should I use for my website?

Learn about the ideal image and video resolution for your website and supported media file types.

Written by Jay Douglas
Updated over a week ago

Are B12 contact forms HIPAA compliant?

A brief explanation of how B12 contact forms fit with HIPAA compliance

Written by Conor
Updated over a week ago

Setting up your remote business

These tools help you shift to working online.

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Written by Katelyn Gray
Updated over a week ago

What is a hero?

The hero section is typically the first thing a visitor sees on your web page.

Written by Eryl M
Updated over a week ago

Give $50. Get $50. Refer a friend to B12.

Learn how our refer a friend program works

Written by Nitesh Banta
Updated over a week ago